Privacy Policy
This Privacy Policy explains how Sildenford collects, uses, discloses, and safeguards information when you visit our website or use our dashboard and related services. This is a general draft provided for informational purposes and should be reviewed and adapted to reflect your actual data practices and applicable law before publication.
Last updated: [Insert Date]
1. Who We Are
Sildenford ("Sildenford", "we", "us", or "our") provides AI-powered data analysis and decision-support tools intended to help users review and interpret information related to exchange activity. This Policy applies to the website, dashboard, and any associated services (collectively, the "Service").
2. Information We Collect
We aim to collect only the information necessary to operate and improve the Service. Depending on how you interact with us, this may include:
- Account and contact information — such as your name, email address, and login credentials when you register for an account.
- Usage data — such as pages viewed, features used, timestamps, and general interaction patterns within the dashboard.
- Device and technical data — such as browser type, operating system, IP address, and referring URLs.
- Communications — such as messages you send to us through contact forms or support channels.
- Cookies and similar technologies — used to remember preferences and understand how the Service is used.
We do not knowingly collect sensitive financial account credentials, such as exchange passwords or private keys, through this website.
3. How We Use Information
Information we collect may be used to:
- Provide, operate, and maintain the Service.
- Personalise your experience within the dashboard.
- Respond to inquiries and provide customer support.
- Monitor and analyse usage trends to improve functionality.
- Detect, prevent, and address technical issues or fraudulent activity.
- Communicate updates, security notices, or administrative messages.
4. Legal Basis for Processing
Where applicable law requires a legal basis for processing personal data, we generally rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, our legitimate interests in operating and improving the Service, and compliance with legal obligations.
5. Cookies and Tracking Technologies
We may use cookies, pixels, and similar technologies to recognise returning visitors, remember settings, and gather analytics about how the Service is used. You can typically control cookies through your browser settings; disabling certain cookies may limit some functionality of the Service.
6. How We Share Information
We do not sell personal information. We may share information in the following circumstances:
- Service providers — third parties that help us operate the Service, such as hosting, analytics, or customer support tools, under appropriate confidentiality obligations.
- Legal compliance — where disclosure is required to comply with applicable law, regulation, legal process, or governmental request.
- Business transfers — in connection with a merger, acquisition, reorganisation, or sale of assets, subject to standard confidentiality arrangements.
- With your consent — where you have explicitly agreed to a specific disclosure.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include the duration of your relationship with us and applicable legal or regulatory requirements.
8. Data Security
We use reasonable administrative, technical, and organisational safeguards designed to protect information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. International Data Transfers
If you access the Service from outside the country in which our systems are hosted, your information may be transferred to, stored, and processed in a jurisdiction with different data protection laws than your own. Where required, we aim to apply appropriate safeguards for such transfers.
10. Your Rights and Choices
Depending on your jurisdiction, you may have rights regarding your personal information, which can include the right to access, correct, delete, restrict, or object to certain processing, and the right to data portability. To exercise any applicable rights, please contact us using the details provided on our website. We will respond in accordance with applicable law.
11. Children's Privacy
The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.
12. Third-Party Links
The Service may contain links to third-party websites or services, including exchanges referenced for informational purposes. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing any personal information.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a revised "Last updated" date, and we encourage you to review this Policy periodically.
14. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please reach out via the contact details published on our website.
This document is a general template and does not constitute legal advice. Sildenford recommends consulting a qualified professional to ensure this Policy accurately reflects your data practices and complies with applicable laws in your operating jurisdictions.